Last Updated: March 1, 2025
Table of Contents
1. Introduction
Welcome to loqd ("we," "our," or "us"). We are committed to protecting your privacy and the confidentiality of your relationship data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using loqd, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide to Us
When you create an account and use loqd, we collect information directly from you, including:
- Account Information: When you register, we collect your email address, name, and password.
- Profile Information: Information you provide in your user profile such as profile pictures, relationship status, and anniversary dates.
- Communication Data: Messages and content you share with your partner through our Service.
- Activity Data: Information about your shared tasks, mood updates, memory timeline entries, and other in-app activities.
- Feedback: Information you provide when responding to surveys, participating in promotions, or contacting our support team.
2.2 Information We Collect Automatically
When you use loqd, we automatically collect certain information, including:
- Device Information: Information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.
- Log Data: Information that your device sends whenever you use our Service, such as your IP address, app features you use, time and date of your visits, time spent on features, and other statistics.
- Usage Data: Information about how you interact with our Service, including which features you use most frequently.
2.3 Information We Do Not Collect
We are committed to minimizing data collection to only what's necessary for providing our Service. We do not:
- Collect location data unless explicitly granted permission for specific features.
- Access your contacts unless you specifically grant permission to invite a partner.
- Scan or analyze the content of your messages for advertising purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Provide and Improve Our Service
- Facilitate your connection with your partner
- Enable communication between partners
- Process and deliver shared tasks and reminders
- Track mood updates and notify your partner
- Store and organize your relationship memories
- Calculate your loqd Score based on app activity
- Identify and fix technical issues
- Develop new features and improve existing ones
3.2 For Security and Communication
- Verify your identity and prevent fraud
- Secure your account with authentication methods, including biometric authentication if enabled
- Send you service-related notifications about important updates or changes
- Respond to your inquiries and support requests
3.3 For Analytics and Research
We use aggregated, anonymized data to understand how users interact with our app, which helps us improve user experience and develop better features. This analysis never identifies specific individuals or relationships.
5. Data Security
The security of your information is fundamental to our service. We implement robust safeguards to protect your data:
5.1 End-to-End Encryption
All messages between you and your partner are secured with end-to-end encryption, meaning that only you and your partner can read them. Even loqd cannot access the content of your encrypted messages.
5.2 Authentication Security
We offer secure authentication methods, including biometric authentication options (fingerprint/face recognition) to prevent unauthorized access to your account.
5.3 Regular Security Audits
We perform regular security assessments and audits of our systems to identify and address potential vulnerabilities.
5.4 Secure Data Storage
All your messages and data are stored securely on AWS servers with industry-standard security measures. We implement multiple layers of security to protect your data, including secure data centers, access controls, and regular security audits.
While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
6. Data Retention
We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you wish to delete your account, you can do so within the app settings. Upon account deletion:
- Your profile information will be permanently deleted
- Your messages and shared content will be removed from our active systems
- Any data used for analytics will be anonymized and disconnected from your identity
Some information may remain in our secure backup systems for a limited period, after which it will be permanently deleted in accordance with our data retention schedules.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
7.1 Access and Update
You can access and update most of your personal information directly through the app's settings.
7.2 Data Portability
You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.
7.3 Deletion
You can request deletion of your account and associated personal information through the app settings or by contacting our support team.
7.4 Objection and Restriction
You may have the right to object to or request restriction of processing of your personal information.
7.5 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
loqd
Email: privacy@loqd.app
Website: www.loqd.app/privacy